SinglePoint Access Help
This page covers the most common access blockers: authentication steps, browser settings, and role limitations. Use it as a quick checklist before escalating to official support channels.
Access Requirements
- Authorized business user ID
- Multi-factor authentication (MFA)
- Supported browser with cookies enabled
- Network that permits required security prompts
Quick Troubleshooting Checklist
- Try a private window (incognito) to rule out cached sessions
- Allow cookies (including third‑party if required by your environment)
- Disable strict tracking prevention for the session
- Allow pop-ups for the portal domain
- Retry MFA and confirm device time is correct
When Access Works but Accounts Don’t Appear
If you can log in but cannot view accounts or actions, it’s often an authorization/entitlement issue. See Authorization for how roles affect visibility.