SinglePoint User Authorization
Authorization determines what each user can see and do. Many “access” problems are actually role or entitlement issues: the user is signed in successfully but doesn’t have permission for a specific account, service, or action.
Common Authorization Symptoms
- Account list is empty or incomplete
- Buttons/actions are missing (e.g., approvals, templates)
- “Not authorized” or “insufficient privileges” messages
- Users can view but not transact
How to Diagnose
- Confirm the user profile is active and correctly assigned
- Compare entitlements with another working user
- Check whether a second approver/admin is required
- Document the exact action that fails (screen + time + steps)
Deep Dive
For a more detailed explanation of roles and entitlements, read: Authorization in SinglePoint: Roles, Entitlements, and Why Access Gets Blocked.