SinglePoint FAQ
Fast answers to common questions about SinglePoint access and authorization.
Is this official U.S. Bank support?
No. This is an independent information resource. For account-specific actions, use official bank support channels.
Why do I keep getting redirected during login?
Most often: cookies blocked, strict tracking prevention, or cached sessions. Try an incognito window and allow cookies.
I can log in but can’t see my accounts—why?
That usually points to roles/entitlements. See Authorization.
Does MFA fail if my phone time is wrong?
It can. Ensure your device time is set automatically and is accurate.
What browser should I use?
Use a modern, up-to-date browser and ensure pop-ups and cookies are allowed for the session.